«Враждебное» поведение руководителя: проявления, предпосылки и последствия

  • Евгения Сергеевна Балабанова Национальный исследовательский университет «Высшая школа экономики», Москва, Россия https://orcid.org/0000-0003-2007-1773
  • Мария Эдуардовна Боровик «Нестле», Россия
  • Вероника Эдуардовна Деминская Национальный исследовательский университет «Высшая школа экономики», Москва, Россия

Аннотация

В статье представлены результаты исследования «враждебного» поведения руководителя (abusive supervision, ВПР) как регулярных практик унижения, подавления подчиненных, проявлений оскорбительного и грубого отношения к ним. Анализируются наиболее частые формы проявления ВПР, индивидуально-личностные и организационно-управленческие предпосылки данного феномена, а также последствия проявлений «враждебности» руководителей. Эмпирический анализ был проведен на основе стандартизованного онлайн-опроса 198 работников частных и государственных организаций. Результаты показывают, что наиболее часто респонденты сталкиваются с принуждением к исполнению рутинной и неквалифицированной работы; игнорированием своего мнения и инициатив; критикой в оскорбительной форме в присутствии коллег; обманом со стороны руководителей. Чаще всего респонденты связывают подобное поведение руководителей с демонстрацией личной власти и дефицитом коммуникативных навыков. Питательной средой для ВПР является прежде всего состояние экономической зависимости подчиненного от руководителя — система материальных вознаграждений, при которой размер выплат слабо связан с объективными показателями результативности работника или организации, но зависит от личных отношений подчиненного и руководителя. ВПР резко снижает показатели удовлетворенности работой, способствует профессиональному выгоранию и снижению вовлеченности в работу, подталкивает сотрудников к уходу из организаций.

Ключевые слова:

«враждебное» поведение руководителя, темная сторона лидерства, деструктивное лидерство, властные отношения в организации, экономическая зависимость

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Литература

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Опубликован
2018-10-19
Как цитировать
Балабанова, Е., Боровик, М., & Деминская, В. (2018). «Враждебное» поведение руководителя: проявления, предпосылки и последствия. Российский журнал менеджмента, 16(3), 309–336. https://doi.org/10.21638/spbu18.2018.301
Раздел
Теоретические и эмпирические исследования

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