Intention to apply total quality management in petroleum and liquefied petroleum gas in Vietnam’s enterprises

Thao Truong Duc; Phuong Vu Dao Tung; Phuong Bui Cam; Tuan Nguyen Anh; Minh Pham Van; Tu Duong Minh

doi:10.21638/spbu18.2021.406

Авторы

Thao Truong Duc Dai Nam University, Vietnam
Phuong Vu Dao Tung Petrolimex Gas Corporation JSC, Vietnam
Phuong Bui Cam Thang Long University, Vietnam
Tuan Nguyen Anh International School, Vietnam National University, Vietnam
Minh Pham Van Dai Nam University, Vietnam
Tu Duong Minh Dai Nam University, Vietnam

DOI:

https://doi.org/10.21638/spbu18.2021.406

Аннотация

Цель работы — обнаружить факторы, которые способствуют или препятствуют намерению применять TQM на предприятиях по производству нефти и сжиженного нефтяного газа во Вьетнаме. Исследование было проведено на основе данных опроса предприятий по производству нефти и сжиженного нефтяного газа во Вьетнаме. Его респондентами являлись руководители предприятий или лица, отвечающие за управление качеством. Период исследования — с октября 2020 г. по февраль 2021 г. Результаты анализа демонстрируют, что на намерение применять комплексную систему управления качеством на предприятиях по производству нефти и сжиженного нефтяного газа положительно влияют такие факторы, как: восприятие эффективности TQM; воспринимаемая простота использования TQM; воспринимаемая эффективность TQM по сравнению со старой системой; размер уставного капитала. Что касается фактора численности рабочей силы, то он оказывает отрицательное воздействие на данный процесс. В исследовании содержится вывод о том, что чем более современными являются руководители предприятий по производству нефти и сжиженного газа, тем легче находится решение о применении TQM в бизнесе, и наоборот.

Ключевые слова:

TQM, прикладное намерение, управление качеством, нефтяной бизнес во Вьетнаме, бизнес сжиженного газа

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